: OutworxPosted : 2025/05/23 Closing : Not sure Location : DurbanJob Ref #: Customer Service Team LeaderIndustry: TelecommunicationsJob Type: PermanentPositions Available: 42The Customer Service Team Leader will be responsible to assist in providing quality and efficient service to our clients through leading, managing, developing and motivating a team of AgentsJob DescriptionRESPONSIBILITIES:Drive the operational agenda by providing daily direction and communication to Agents to ensure that daily and weekly targets are metProvide appropriate direction and dispute resolution for workplace problemsMaintain service levels, key performance indicators and performance managementCommunicate & report accurate performance metrics to the respective department managerAlways promote ‘Best Practice’Undertake required administrationMonitoring of Agents through call listening and verifying of valid transfers.Provide the necessary feedback, coaching, training, and development to productivity, quality, and overall work standardsRespond appropriately to discipline issues and maintain behaviour.Create and maintain a high-quality work environment so team members are engaged and motivated to perform in an honest and transparent working environment premised on integritFollow job blog for more jobs Job RequirementsREQUIREMENTS:Grade 12 or NQF level 4 equivalentLiterate in Microsoft Excel, PowerPoint, and WordHands on experience with MS Office and MS ExcelAttention to detailExcellent interpersonal skillsApply online at https://jobs.mcidirecthire.com/AvailableVacancies/Vacancy?CompanyPublishingId=69310