CIVIC SERVICES CLERK
CIVIC SERVICES CLERK (X22 POSTS)SALARY : R269 499 – R317 463 per annum (Level 06), (A basic salary)CENTRE : Eastern Cape: Aliwal North Ref No: HRMC 6/26/10a (X1 Post)Eastern Cape: East London Ref No: HRMC 6/26/10b (X1 Post)Free State: Sasolburg Ref No: HRMC 6/26/10c (X1 Post)Free State: Bultfontein Ref No: HRMC 6/26/10d (X1 Post)Gauteng: Bronkorspuit Ref No: HRMC 6/26/10e (X1 Post)Gauteng: Krugersdorp Ref No: HRMC 6/26/10f (X2 Posts)Gauteng: Mamelodi Ref No: HRMC 6/26/10g (X1 Post)Gauteng: Menlyn Ref No: HRMC 6/26/10h (X1 Post)Limpopo: Bela Bela Ref No: HRMC 6/26/10i (X2 Posts)Mpumalanga: Mapulaneng Ref No: HRMC 6/26/10j (X1 Post)Mpumalanga: Volksrust Ref No: HRMC 6/26/10k (X1 Post)Northern Cape: De Aar Ref No: HRMC 6/26/10l (X2 Posts)North West: Madikwe Ref No: HRMC 6/26/10m (X2 Posts)KwaZulu-Natal: Mbazwana. Ref No: HRMC 6/26/10n (X1 Post)KwaZulu-Natal: Melmoth Ref No: HRMC 6/26/10o (X1 Post)KwaZulu-Natal: Howick Ref No: HRMC 6/26/10p (X1 Post)Western Cape: Riversdale Ref No: HRMC 6/26/10q (X1 Post)Western Cape: Robertson Ref No: HRMC 6/26/10r (X1 Post)REQUIREMENTS : An undergraduate qualification in Public Management, Administration, Operations, Business Management, Management or Administration, Law or Social Science within these specified fields at NQF level 6 recognized by SAQA. Basic understanding Public Service Regulatory Framework. Knowledge of Civic Services Regulatory Frameworks Knowledge of the Batho Pele Principles. Knowledge of Fraud prevention. Knowledge of the Constitution. Knowledge of the Departmental Regulations and Prescripts. Willingness to travel and work extended hours. Required skills and competencies: Interpersonal Skills. Client Orientation and Customer Focus. Computer Literacy. Communication Skills (Written and Verbal). Telephone etiquette Analytical Skills. Professionalism. Compassion. Conscientious. Patriotic, Honesty and Integrity.DUTIES : The successful candidate will be responsible for, amongst others, the following specific tasks: Attend to enquire and perform online verification. Greet customers, and ensure that they receive a professional, warm and friendly welcome. Provide customers with orientation and information on the services required. Check status of the applicant (Fingerprint register on HANIS and marital status) and conduct online verification and issue a ticket. Provide advice and direction to relevant unit and ensure the highest customer service standards. Operate in front and behind the pay barrier and the point of contactfor customers. Direct customers to relevant service departments in a timely manner and with the highest customer service standards. Ensure that all the customers waiting areas are maintained in the highest standards as per the appearance, accessibility and demarcation. Ensures that the customer receives the highest service standards in accordance with the departmental values and vision statements. Monitor the records of all cases. Monitor the influx of foreigners residing in the country with no legal documentation. Implement incidental matters ensure that the identity of illegal foreigner who are arrested. detained or convicted Operate the live capture photo booth in the office. Verify, validate and capture client information on system, administer fingerprints, scan client supporting documents. Receive, scan and file smart cards upon receipt Process collections of ID smart cards to clients. Process application of Identity Document, Registration of Birth, Marriages and Deaths, Late Registrations. Rectifications and Amendment of particulars and issuing and Citizenship documents. Implement policies and procedures in line with the approval Framework. Monitor individual resources (Physical).ENQUIRIES : Eastern Cape: Mr L Jama Tel No: (043) 604 6417Free State: Ms V Molefe Tel No: (051) 430 0378Gauteng: Mr P Mlangeni Tel No: (011) 242 9039 / 066 478 4043KwaZulu-Natal: Ms N Ngema Tel No: (033) 845 5003Limpopo: Mr J Kgole Tel No: (015) 287 2802Northern Cape: Mr W Masilonyana Tel No: (053) 807 6725North West: Mr L Appels Tel No: (018) 397 9908 / 9924 / 9922 / 9915Western Cape: Mr M Pienaar Tel No: (021) 488 1409APPLICATIONS : Applications compliant with the “Directions to Applicants” above, must be submitted online at https://erecruitment.dha.gov.za or sent to the correct address specified as follows:Eastern Cape: Physical address: 11 Hargreaves Avenue, King William’s Town, 5600.Free State: Physical Address: 41 Charlotte Maxeke Street, Bloemfontein 9301Gauteng: Physical Address: 3rd Floor, Mineralia Building, Cnr De Beer and De Korte Street.Limpopo: Physical Address: 89 Biccard Street, Polokwane, 0699.Mpumalanga: Physical Address: 29 Bester Street, Nelspruit, 1200.Northern Cape: Physical Address: Quantum Leap Building, 69 Du Toitspan Road, Kimberley, 8300.North West: Physical Address: Cnr Sheppard and Carrington Street, Mafikeng, 2745.KwaZulu-Natal: Physical address: 181 Church Street, Pietermaritzburg, 3209.Western Cape: Physical Address: 4th Floor Fair Cape Building, 56 Barrack Street, Cape Town, 8000.Follow job blog for more jobsJoin job opportunities groupDEPARTMENT OF HOME AFFAIRSThe Department of Home Affairs is a merit-based and equal opportunity employer. It is our intention to appoint excellent candidates whilst harnessing the power of diversity. People with Disabilities, Youth, unemployed Graduates and Woman are encouraged to apply. We are looking for committed, passionate and talented individuals to form part of a new leadership team, equipped with the right skills to facilitate the transformation of Home Affairs into a digital-first, world-class organisation. If you are committed to delivering on the Medium-Term Development Plan’s priorities through digital transformation, ascribe to the Department’s shared value set, have what it takes to serve the needs of South African citizens, residents and visitors with the highest levels of professionalism and integrity, and your credentials meet the requirements of any of the following positions, kindly respond before the closing date. The Department of Home Affairs subscribes to the provisions of the Protection of Personal Information Act (Act 4 of 2013). As such, the Department will use the personal information provided by Applicants for recruitment purposes in reference to posts applied for. This information may be retained for audit purposes. The Department undertakes to protect the confidentiality of all personal information provided, and will not disclose such to any unauthorised person, except where it is legally compelled to do so or it is necessary in furthering recruitment purposes. The submission of an application (including any additional / supporting information), is considered as an Applicant’s consent hereto.CLOSING DATE : 20 March 2026NOTE : Applications must be submitted online at https://erecruitment.dha.gov.za sent to the correct address specified at the bottom of the posts, on or before the closing date, accompanied by a fully completed Application for Employment Form (New Z83, effective from 1 January 2021), obtainable at www.dpsa.gov.za, citing the correct post number and job title, and a comprehensive CV (citing the start and end date dd/mm/yy), job title, duties performed and exit reason for each employment period to be considered, as well as the details of at least two contactable employment references (as recent as possible), regardless of online or manual submission. All shortlisted candidates, including SMS, shall undertake two pre-entry assessments. One will be a practical exercise to determine a candidate’s suitability based on the post’s technical and generic requirements and the other must be an integrity (ethical conduct) assessment. Shortlisted candidates will also be required to submit a copy of their ID document, a valid driver’s license (if specified as a job requirement), relevant educational qualifications / RPL certificates / Academic Transcripts of completed qualifications, and Acting letters as directed. Furthermore, applicants who possess (a) foreign qualification(s), are required to submit the evaluated results of such qualifications, as received from the South African Qualifications Authority (SAQA); will be subjected to an interview, various relevant tests and assessments, and employment suitability checks (credit, criminal, citizenship, qualifications, and employment references including verification of exit reasons, and conducting business with State). In order to be considered for appointment into Senior Management (SMS) posts, applicants potentially considered suitable are required to complete the online “Pre-entry Certificate for entry into the Senior Management Services” course; obtainable at the National School of Government (NSG), under the name “Certificate for entry into the SMS”. Full details can be obtained via the following link: https://www.thensg.gov.za/training-course/sms-pre-entryprogramme/.Once appointed, serving of a prescribed probation period, and obtaining of a security clearance appropriate to the post, will be required. Correspondence between the Department and candidates will be limited to shortlisted candidates, onlyAdvertised on Dpsa circular 08 of 2026