11 reviews
Mara, Limpopo
Job details
Here’s how the job details align with your profile.
Job type
Full-time
Location
Mara, Limpopo
Full job description
Assistant GM | Maasai Mara | Luxury Tented Camp
Are you passionate about delivering unforgettable safari experiences in one of Africa’s most iconic destinations? We are seeking a dynamic and experienced ASSISTANT GM to join the team at a prestigious tented camp located in the captivating Maasai Mara, Kenya.
KEY OUTPUTS:
Managerial:
Assist the General Manager in the overall responsibility for the effective management on all levels at the Camp.
Take over full responsibility once General Manager is on leave
Assist to ensure the lodges and brand are taken to the next level of service standards and edge the product and meet expectations on guest feedback
Assist in the overall responsibility for creating an environment of learning and development within the company’s values and accountability of individuals.
Financial:
Take responsibility in assisting the General Manager in creating and management of lodge budgets
Work closely with the Lodge accountant to achieve budgets
Responsible for operational strategizing and sourcing of the Company’s standardised items and close assistance in operational orders and decision making.
Assist in Capex structuring, planning and implementing
Project managing of Capex and financial projects where needed
Overall creative innovation for cost control and saving initiatives to stay within budget
Assist in implementing of cost controls in collaboration with the Lodge Accountant.
Operational:
Assist the General Manager in the overall Day to Day Management of all areas
Daily meeting with Heads of Department to discuss the daily plan, including arrivals, departures, maintenance, food, special requests, bush banqueting, guest and staff delight
Work closely with the Lodge Maintenance team to oversee and implement all maintenance projects and deliver maintenance standards.
Direct responsibility to create new guest delights and ensure the team is performing within Company’s standards to deliver an extraordinary guest experience.
Upkeep of Best Operation Practices (BOPs), styling guides and daily communication with operations managers on guest & service details.
Assist in working with Human Resources in the lodge, ensuring labour relations, leave and medical funds are managed correctly
Assist in working with Executive chef to ensure menu and food are aligned to lodge quality standards and food budgets are being met and monitored
Assist in working with Head Ranger to make sure standards of guiding standards are met
Assist in working with Management Teams of both camps to strategize outputs of all Head of Departments to ensure the Lodge and Service standards are maintained at all times
Overall responsibility for social media
SKILLS REQUIRED:
Energetic, proactive person with well-developed concept of the importance of providing a world-class guest experience and the ability to provide that experience.
Aware, evolved, energetic, compassionate, respectable, good communication and a strong leader.
Lateral thinking ability
Initiative
Must be able to cope under pressure to meet guests needs
Good interpersonal skills and communication with staff and guests
Attention to detail Diligence and self-motivation to meet deadlines
Willingness/ability to share information and teach and inspire others
Computer and financial skills
PREVIOUS WORK EXPERIENCE REQUIRED:
Experience in the service industry especially in dealing with guests and staff
Previous management experience in an operation with more than 40 beds.
At least 3 years management experience in East Africa
Salary package
Market related basic salary
Live in
All additional benefits will be discussed with shortlisted candidates during the interview
To apply for Assistant GM | Maasai Mara | Luxury Tented Camp, please send your up to date CV in WORD document, with recent photo, relevant qualifications and training certificates and contactable references.
ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED.
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